McKesson Practice Focus: Mobile Data Platform Helps Ensure Financial Health Tracking the economic vital signs of a physician practice is critical to good financial health. Fortunately for Pamela Henry, practice manager for Honolulu-based Radiology Associates, Inc., there’s a powerful tool that helps make the job a lot easier.

use medisoft practice focus to help manage your medical clinic

use medisoft practice focus to help manage your medical clinic

McKesson Practice Focus Mobile™ is a dashboard-driven informatics platform that allows users to access essential practice data and trends on the fly. Thanks to a combination of advanced, high-speed mobile technology and the power of the iPad®, practice managers like Henry can pull up real-time financial and operational metrics anytime, anywhere.

“With McKesson Practice Focus Mobile, I can look at my current AR, the volume for the month, physician activity; basically whatever I need to know,” says Henry, who’s managed the 18-physician imaging group for 10 years. “It makes it extremely convenient and saves a lot of time.” Henry says McKesson Practice Focus Mobile is especially helpful for assessing financial data after office hours or during board meetings, when partners may have a particular question regarding the group’s performance. “They may want a quick summary of our billing performance or our procedure volume, and it’s all right at my fingertips,” she says.

use graphs and charts to help manage your physician or medical clinic better

use graphs and charts to help manage your physician or medical clinic better

 

The data helps the group’s leadership make better decisions about staffing, modalities and equipment purchases. Partnering with McKesson Radiology Associates, Inc. provides both diagnostic and interventional radiology services and is one of the largest imaging practices on the island of Oahu. The group is affiliated with Queens Medical Center, the largest private hospital in Hawaii, and has been in business since 1972. Two years ago, Radiology Associates partnered with McKesson Business Performance Services (McKesson BPS) for revenue cycle management services. According to Henry, the practice chose McKesson on the strength of the company’s track record in radiology billing and the expertise of its billing team. Along with improved collections, reduced denials and stronger cash flow, McKesson also provided the group with improved financial and operational insight via McKesson Practice Focus, a web portal, and its companion mobile application.

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Henry says both the desktop and mobile apps help improve strategic planning by providing visibility into long-term trends. The applications allow users to set benchmarks and budgets, and also gain insight by comparing practice metrics against national and regional averages. Other specific capabilities include denial reporting, payer analysis, daily activity by practice location and more.

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Tracking Billing Results Just as important, Henry says, McKesson Practice Focus helps the group monitor McKesson’s billing performance. “We need to keep track of how the practice as a whole is doing, and we also must make sure that McKesson is meeting its obligations and responsibilities as our billing provider,” she says. “The ability to monitor their performance on a day-today basis helps create peace-of-mind for the partners, and it also ensures a stronger relationship and better communications with the McKesson team.” “We couldn’t be happier partnering with McKesson, and also with the tools they provide,” Henry says. “McKesson Practice Focus Mobile represents a real breakthrough for us.”

 

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Successful Medical Office TipsEssential Front Office Desk Practices for Efficient Medical Office Management

It takes an entire office staff working together to make sure a patient receives quality and timely care. The blueprint of care is developed long before a patient steps foot into a practice. It is important to have policies in place for efficient office management.

Even if you think you have a flawless plan, it always helps to compare your policies with other offices. There are always steps you can take to be better. You will want to make sure all of the policies in place will result in swift and excellent service.

Here are the essential policies for one medical practice in Ohio. They make sure the lines of communication are always open and policies are carried out in an efficient manner. This office has five doctors and sees hundreds of patients per day.

 

Filling out Proper Practice Forms

The office staff encourages patients to go on to the practice website and fill out all paperwork ahead of time. The office also gives new patients 15 minutes to fill out forms in the office. When a patient comes in for an appointment, a staff member prints out a demographic form and has the patient review the form. If there are any changes, the patient puts it on the form, initials and dates it. A patient does not have to fill out a brand new form unless there are a lot of changes. This saves a lot of time.

When printing out demographic forms for the next day, the staff includes any other forms or papers that need to be given to the patient. For example a physical acknowledgement form, or any forms needed for Medicare Wellness visits, etc. At every visit the staff always verifies insurance, pharmacy of choice, phone numbers and address.

 

Preparation and Verification

New patients are asked to bring their prescription bottles in a bag instead of writing the prescription names down on a piece of paper. This makes it easier for both the office staff and physician.

This particular primary care office uses an automated appointment reminder system. They also call new patients to confirm appointments two days ahead of the scheduled appointment date. The office staff prints the next two days of schedules just in case computers go down. A balance due report is also printed and the front desk addresses balance due at check-in.

A staff member will take a patient’s insurance card and scan it every single visit. If a patient doesn’t have their insurance card, the office makes the patient self-pay. Payment is collected at the time of service. Once the insurance card is collected, the office will file a claim. When payment is received from the insurance company a patient refund check will be issued.

 

Conclusion

 It’s important to have a plan in place and that everyone in the office is on the same page. Even if you think you have a flawless plan, it’s important to take note what other medical practices are doing. This can help your practice become even more efficient. What are some of the steps your practice takes to make the patient process run more smoothly?

 

 

 

 

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In an article from the MGMA, they state that the average out of pocket cost for a “commercial health plan” patient, each time they visit the doctors office, is approx $110 per visit.  This is a far cry from the simple days when patients only paid a $5 or $10 copay and that was all.

What does this mean to your medical practice cash flow? Several things, first it means that you need to understand the whole revenue cycle management concept and be aggressive in your patient collections since they are paying a bigger portion of your bill.

I use this analogy all the time when consulting with doctors offices;  You wouldn’t expect to go shopping to your local Grocery store, get to the checkout counter, have them bag your groceries, take the bags and yell out to the cashier as you are leaving “just bill me for these” would you?  No, you go shopping, you pay for your products or services right then and there; medical offices need to have the same philosophy about payment for services.

What can you do? Several things, lets start with a short list:

1- Eligibility verification

2- Collection of Copays, co-insurance, and other fees at time of visit.  (Its a whole lot easier to collect from someone face to face, than for them to leave and try to play “telephone tag” afterwards.)

3- Sending regular statements

4- Calling patients to remind them to pay their bill.

5- For some specialties, consider a financing plan where the patient pays the plan and you get your money up front, and the plan takes the responsibility of collections.

6- Create and follow a collection policy.

 

I will go into further details in subsequent blog posts, so stay tuned.

 

All The Best,

 

Harry Selent, MHA

 

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