Medisoft V21 should be available soon for your healthcare\physician back office this year, in 2016.  This new version will have features to help improve the revenue cycle management of your practice and help improve the medical and insurance billing functions of your clinic or office.

An available option for Medisoft Version 21 is Encoder Pro that helps with the medical coding of ICD-10 diagnosis codes and CPT procedure codes.  You can search using common terms or clinical terms, then pull that information back into Medisoft.  You can also cross code from ICD9 to ICD10 and vice-versa.  The program also allows you to enter a CPT procedure codes, and find the common ICD-10 codes that get billed with that procedure code.

Of course Version 21 will also come with built in compatibility with BillFlash patient electronic statement functionality.  This allows you to easily upload your patient statements electronically to BillFlash and let them do all the “heavy” work of printing, stuffing, and mailing your statements for only pennies more than the stamp you are already using.  Physician offices tell us this is a tremendous timesaver, and doctors love the fact that their statements gets out on a regular monthly cycle again!

Need custom insurance billing reports? Contact us at 888-691-8058 or 941-743-6666 and talk to us about your custom reporting requirements.

Medisoft Practice Choice is available as a cloud based EHR program to help you transition from paper medical records to online electronic health records, call us today at 888-691-8058 or 941-743-6666.

Are you still spending your valuable time manually posting EOB’s? If so, call us about signing up for electronic payment posting of your insurance checks, and in just a couple of minutes, post that large EOB quickly and easily without manual insurance payment posting.

Are you constantly having problems with your electronic clearinghouse?  Call us about our integrated clearinghouse that works right inside medisoft, and gives you information about your claims right in Medisoft and can help reduce your EDI frustrations and nightmares.

Call us today at 888-691-8058 or 941-743-6666 to talk to us about any frustrations you may be experiencing with your medisoft revenue cycle management and we’ll be happy to try to help you.

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Successful Medical Office TipsEssential Front Office Desk Practices for Efficient Medical Office Management

It takes an entire office staff working together to make sure a patient receives quality and timely care. The blueprint of care is developed long before a patient steps foot into a practice. It is important to have policies in place for efficient office management.

Even if you think you have a flawless plan, it always helps to compare your policies with other offices. There are always steps you can take to be better. You will want to make sure all of the policies in place will result in swift and excellent service.

Here are the essential policies for one medical practice in Ohio. They make sure the lines of communication are always open and policies are carried out in an efficient manner. This office has five doctors and sees hundreds of patients per day.


Filling out Proper Practice Forms

The office staff encourages patients to go on to the practice website and fill out all paperwork ahead of time. The office also gives new patients 15 minutes to fill out forms in the office. When a patient comes in for an appointment, a staff member prints out a demographic form and has the patient review the form. If there are any changes, the patient puts it on the form, initials and dates it. A patient does not have to fill out a brand new form unless there are a lot of changes. This saves a lot of time.

When printing out demographic forms for the next day, the staff includes any other forms or papers that need to be given to the patient. For example a physical acknowledgement form, or any forms needed for Medicare Wellness visits, etc. At every visit the staff always verifies insurance, pharmacy of choice, phone numbers and address.


Preparation and Verification

New patients are asked to bring their prescription bottles in a bag instead of writing the prescription names down on a piece of paper. This makes it easier for both the office staff and physician.

This particular primary care office uses an automated appointment reminder system. They also call new patients to confirm appointments two days ahead of the scheduled appointment date. The office staff prints the next two days of schedules just in case computers go down. A balance due report is also printed and the front desk addresses balance due at check-in.

A staff member will take a patient’s insurance card and scan it every single visit. If a patient doesn’t have their insurance card, the office makes the patient self-pay. Payment is collected at the time of service. Once the insurance card is collected, the office will file a claim. When payment is received from the insurance company a patient refund check will be issued.



 It’s important to have a plan in place and that everyone in the office is on the same page. Even if you think you have a flawless plan, it’s important to take note what other medical practices are doing. This can help your practice become even more efficient. What are some of the steps your practice takes to make the patient process run more smoothly?





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Essentials to Staffing a Medical Practice

As a physician setting up a new practice, there are many things to consider before seeing a patient. This includes but certainly not limited to office space, medical equipment and insurance. One of the most important things a doctor must select is the right office staff. This can literally make or break your practice and its reputation.

Well-qualified and friendly employees can enhance the patient experience making them feel welcomed and more apt to refer your services. Staff that is short with patients and not willing to hear their concerns will certainly drive patients away.

The four staff members a physician must have on his team include: an office manager, medical assistant, billing specialist, and a receptionist. Depending on the practice, some doctors may have a need for more than one person for each position. This does not include office manager. There should only be one manager per practice. Typically, an office can run smoothly with these four positions filled.

Office Manager – An office manager is essentially the eyes, ears, and voice of a practice. They oversee the office staff and attend to any situation that may arise. Managers tend to the business aspect of the office so doctors can concentrate on providing the best patient care possible. Many office managers have a nursing background so they are well-versed on both the clinical and business side.

Office managers also assist with billing questions, phone duties, and customer service. A manager is also the go-to person for staff members on such issues such as payroll, sick leave, vacation, and personnel issues.

Medical Assistant – These clinical professionals perform routine medical duties under the direct supervision of a physician. This includes taking, vitals, height and weight, as well as instructing patients about medications and special diets. They also prepare and administer medications, and authorize drug refills as directed. Medical assistants perform many administrative duties like answering telephones, greet patients, update and file patient medical records and forms.

Billing Specialist – This is a vital position in every medical practice. Billing specialists tend to have a background in medical coding and billing. However, many have also received on the job training. Day-to-day responsibilities include submitting claims to insurance companies, and working with insurance companies to get claims processed and paid. They also review denied claims, verify patient insurance coverage, and answer patient billing questions.

Receptionist – A warm, friendly and knowledgeable person usually fills this role. After all, this is most often the first person a patient encounters when contacting a practice. Receptionists are responsible for answering phone calls, checking patients in and out of the office, and initiating the billing process by giving patients the proper forms to fill. They must also have an understanding of how the office flows and have the ability to direct patients where they need to go during their visit.

As you can see, all of these positions tend to wear many hats. It is important to have dynamic individuals fill these positions. It is also important for the physician and office manager to set the tone for quality. Employees that are friendly, willing to be cross-trained and know their positions well, will help create a stable and thriving practice.

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