Medisoft Technical Support
MEDISOFT
TRAINING AND TECHNICAL SUPPORT OPTIONS
Training Material -
Medisoft Interactive Training CD ROMs. Set for $499*.
Training and/or Technical Support –
Computerized Business Systems offers technical support and/or training
at $100* per hour, to be billed in 15 minute increments. May also be
remote/online support and/or training (requires a high-speed internet
connection). Phone # is 888-691-8058. All major credit cards are
accepted.
Data Corruption/File Repair
– Repair of
corrupted database: $399* minimum.
Yearly Training/Technical Support
– Phone
support and training for Medisoft and add-on products. Support for 1
year is a flat rate of $1450*. May also be remote/online support
(requires a high-speed internet connection). Database corruption
repair is not included. Phone # is 888-691-8058.
PHONE SUPPORT OR TRAINING IN BUNDLED HOURS
Pre-purchase
bundled hours for phone training or support to be used as desired/needed
during one year.
3 hours / $250*
6 hours / $450* 9 hours / $600*
ELECTRONIC CLAIMS SUPPORT – RELAY
HEALTH CLEARINGHOUSE
Setup and Troubleshooting - Phone support
for setup and/or troubleshooting claim rejections with the Relay Health
EDI Electronic Claims Clearinghouse. Support for 1 year is a flat rate
of $700* (limited to 1 contact person in your office).
Phone
support - may be purchased at $100* per hour, to be billed in 15
minute increments.
ELECTRONIC CLAIMS SUPPORT – DIRECT MODULES
Troubleshooting Rejections - Phone support
for troubleshooting claim rejection reports with the Direct
Electronic Claims Module. Support for 1 year is a flat rate of
$700*.
Phone
support - may be purchased at $100* per hour, to be billed in 15
minute increments.
FREE
TRAINING AND TECHNICAL SUPPORT OPTIONS
Phone - One hour of free phone support is
included with your purchase of Medisoft Advanced or Network
Professional. Remote/online support or training requires a high-speed
internet connection.
Email – 30 days of free email technical
support is included with your purchase of either Medisoft Advanced or
Network Professional.
Help Button – Support may be obtained by
using the Help button on any page of the Medisoft program.
Online - Many technical questions can be
answered online at the Medisoft "Knowledge Base" located at
www.medisoft.com/kb.
RECOMMENDED BACKUP PROCEDURE
WARNING
IT IS IMPERATIVE
THAT YOU DO REGULAR BACKUPS
DATA CAN BE
PERMANENTLY LOST WITHOUT A BACKUP
Each Practice that is set up in your Medisoft
program should have its own set of disks.
You will need to open
each individual Practice and backup each one separately.
Here is the recommended sample of the backup
procedure for Disks, Tapes, USB Drives or CDROMs:

**Once a week take the backup off-site.
**A good place to store the monthly backup disk is
in a safety deposit box at your bank.
Computerized Business Systems;
23263 Harborview Blvd. Suite #1
Port Charlotte, FL 33980
Phone: 941-743-6666
Toll Free: 888-691-8058
Fax: 503-907-7680
Email:
support@medicalbillingsoftware.com
We've been supporting Medisoft since 1989 and
are one of the most trained and experienced dealers in the country.
Support and training is available via phone, the internet and onsite.
Click here to participate in our
medical
billing software discussion forum
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