Medisoft Technical Support

MEDISOFT TRAINING AND TECHNICAL SUPPORT OPTIONS

Training Material - Medisoft Interactive Training CD ROMs.  Set for $499*.   

Training and/or Technical Support – Computerized Business Systems offers technical support and/or training at $100* per hour, to be billed in 15 minute increments.   May also be remote/online support and/or training (requires a high-speed internet connection).   Phone # is 888-691-8058.  All major credit cards are accepted.  

Data Corruption/File Repair – Repair of corrupted database: $399* minimum. 

Yearly Training/Technical Support – Phone support and training for Medisoft and add-on products.  Support for 1 year is a flat rate of $1450*.  May also be remote/online support (requires a high-speed internet connection).     Database corruption repair is not included.  Phone # is 888-691-8058.  

PHONE SUPPORT OR TRAINING IN BUNDLED HOURS

Pre-purchase bundled hours for phone training or support to be used as desired/needed during one year.  

       3 hours / $250*        6 hours / $450*       9 hours / $600*  

ELECTRONIC CLAIMS SUPPORT – RELAY HEALTH CLEARINGHOUSE

Setup and Troubleshooting - Phone support for setup and/or troubleshooting claim rejections with the Relay Health EDI Electronic Claims Clearinghouse.  Support for 1 year is a flat rate of $700* (limited to 1 contact person in your office).

Phone support - may be purchased at $100* per hour, to be billed in 15 minute increments. 

ELECTRONIC CLAIMS SUPPORT – DIRECT MODULES

Troubleshooting Rejections - Phone support for troubleshooting claim rejection reports with the Direct       Electronic Claims Module.  Support for 1 year is a flat rate of $700*.

Phone support - may be purchased at $100* per hour, to be billed in 15 minute increments.       

FREE TRAINING AND TECHNICAL SUPPORT OPTIONS

Phone - One hour of free phone support is included with your purchase of  Medisoft Advanced or Network Professional.   Remote/online support or training requires a high-speed internet connection. 

Email – 30 days of free email technical support is included with your purchase of either Medisoft Advanced or Network Professional.  

Help Button – Support may be obtained by using the Help button on any page of the Medisoft program.  

Online - Many technical questions can be answered online at the Medisoft "Knowledge Base" located at www.medisoft.com/kb.

*ALL PRICES QUOTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.

*Prices will be approximately 20% higher if the Medisoft Program was not purchased from Computerized Business Systems

RECOMMENDED BACKUP PROCEDURE

WARNING

IT IS IMPERATIVE THAT YOU DO REGULAR BACKUPS

DATA CAN BE PERMANENTLY LOST WITHOUT A BACKUP

  Each Practice that is set up in your Medisoft program should have its own set of disks. 

You will need to open each individual Practice and backup each one separately.

 Here is the recommended sample of the backup procedure for Disks, Tapes, USB Drives or CDROMs:

**Once a week take the backup off-site. 

**A good place to store the monthly backup disk is in a safety deposit box at your bank.

Computerized Business Systems;
23263 Harborview Blvd.   Suite #1
Port Charlotte, FL 33980

Phone:  941-743-6666
Toll Free:  888-691-8058
Fax:  503-907-7680

Email:  support@medicalbillingsoftware.com


 

We've been supporting Medisoft since 1989 and are one of the most trained and experienced dealers in the country.  Support and training is available via phone, the internet and onsite.

Click here to participate in our medical billing software discussion forum

Medisoft Version 14

Click here to download the fix for the Final Draft message that says the Beta has expired.

"Instructions: 1; Click on above link and download the file named fdw.exe

2; Install to the folder that contains your medisoft files (Default install is C:\Program Files\Medisoft\Bin)

Medisoft Version 14, Service Pack 1 update: (NOTE-Be sure to backup your data twice before downloading and updating)

 http://www.medicalbillingsoftware.com/downloads/v14sp1.exe

NOTICE: if you are sending claims thru a "Medisoft authorized" claims solution,  download and install this update:

http://www.medicalbillingsoftware.com/downloads/v1412edi.exe

Medisoft Version 14, Service Pack 2 update: (NOTE-Be sure to backup your data twice before downloading and updating)

 http://www.medicalbillingsoftware.com/downloads/MedisoftV14SP2WEB.exe

Office Hours Service Pack 2 Update: (Note- Be sure to backup your data twice before downloading and updating)

 http://www.medicalbillingsoftware.com/downloads/OHPV14SP2Install.exe

NOTICE: if you are sending claims thru a "Medisoft authorized" claims solution,  download and install this update:

http://www.medicalbillingsoftware.com/downloads/M_14_13_2Install.exe

Version 12 Update Info

When you update your version of Medisoft, you will also need to update all other modules available for download.

Click here to download Medisoft Version 12 SP1

Click here to download Medisoft Version 12 Electronic Claims V 12.05

Click here to download Office Hours Professional SP1

Version 11 Update Info

When you update your version of Medisoft, you will also need to update all other modules available for download.

Click here to download Medisoft Version 11 SP4

Click here to download Medisoft Version 11 Electronic Claims V11.18

Click here to download Office Hours Professional Version 11 SP4