Medisoft Error Codes and
what to do about them
Here is a list of common Medisoft Error
codes and some potential solutions - ALWAYS backup your database and
make a copy of it to another folder on your hard drive before
attempting to fix anything listed here, or call support at 888-691-8058
Error 6420: Unable to Discover the
Advantage Database Server
Note: MEDISOFT 12 Network Professional versions (serial number starting
with 1818), and Office Hours Professional 12 users (serial number
starting with 2828) must update the Advantage Database Server. Click
here to access article 131602; Updating the Advantage Database Server
to version 8.1.
NOTE: Always backup your data and copy it to another location before
performing any attempts to fix medisoft errors
This medisoft error appears when the Advantage application is unable to
connect to the Advantage Database Server or ADS. This error is
generally brought about by one of the four issues outlined below.
I. The ADS is not started or installed on your Server.
Solution: restart your server.
II. Your Network is not setup using the TCP/IP Protocol and Static IP
This requires correction by a Network Technician.
III. The connection between the Server hosting Medisoft is disconnected
from the client/workstations.
ing the 6420 error. This is almost ALWAYS a firewall issue; antivirus
issue, permissions\security issue, or network issue. Something is
blocking the client from accessing the server. Most of the times, it is
a Firewall issue.
IV. For systems using the Windows Firewall on Windows XP or 2003 Server.
1. Click on Start, Settings, Control Panel, and select Windows Firewall.
2. Select the Exceptions tab, and click on Add Program.
3. From the Add a Program window, click on Browse.
4. Click on My Computer and double-click on Local Disk C: -- or
comparable drive that contains the Program Files.
5. Double-click on Program Files to open.
6. From within Program Files, double-click on Extended Systems.
7. Double-click on the Server folder.
8. From within the Server folder, select each of the following one at a
time and click Open: Ads.exe, Adsstamp.exe, Adserver.exe.
Error 7004: Maximum Number of Work Areas
Solution to Medisoft Error 7004-
This error is caused by incorrect configuration settings in the
Advantage Database Server.
Take the following steps to correct this issue:
1. From the server, click on Start, Programs, Advantage Database
Server, and ADS Configuration Utility.
2. Click on the Configuration Utility tab which will open to the
Database Settings tab.
3. Change the number of Work Areas to 250 times the number of users on
your user license. If you have purchased a 10 user license, then the
number of Work Areas will be 2500.
4. Click on Apply and Exit.
Error 7074: The Table ID Stored in the ADT
Table Does Not Match the ID Stored in the Advantage Data Dictionary file
Solution to Medisoft Error 7074: Call 888-691-8058 for tech support
(charges will apply).
The medisoft error 7074 indicates that either a table is missing from
the dataset, or that there is a table in the dataset that was not
originally part of the Data Set. This error occurs if you copy data
files from one practice to another, without using the MediUtils.
Error: This Option Requires Other Users to
Exit the Program (while converting)
Solutions for Medisoft Error-
If you get this error message while in the conversion process, call
tech support at 888-691-8058 (charges will apply)
The error message This Option Requires Other users to Exit the Program
indicates that the database is locked by another user or by a lock file
created by another user.
Error: 6610 on a Networking Version of
Solution to Medisoft Error 6610- This error typically indicates that
the communication and transfer speed of data through the network exists.
1. The Advantage Knowledge Base provides several suggestions in the
article 6610 Error Returned when Connecting to Advantage
Database Server from One Application and not others found here: http://devzone.advantagedatabase.com/dz/content.aspx?Key=17&RefNo=070719-1913
2. If the above-mentioned article does not resolve the issue, you can
call tech support at 888-691-8058 (charges apply)
3. As a last resort, uninstall all previous versions of Medisoft from
the machine and delete the C:\Program Files\Medisoft directory. Then
delete the registration files found in step two above from the server
machine in the Medidata data directory. Once these files are removed,
reinstall the current version and upon entering the practice reenter
all the registration information as it was previously entered.
Error: Invalid Integer Value
Medisoft Error "Invalid Integer Value" -
The error "Invalid Integer Value" generally indicates that there is
either a claim without information, or your data has become corrupt.
To correct this issue:
1. Check claims submitted and delete any claims with missing
2. If the above step does not correct this issue, restore the practice
from a backup made before the error began occurring.
3. If the two steps above do not correct this issue, rebuild the index
files. If you continue to experience this issue, contact us
for Medisoft support at 888-691-8058 (charges apply).
Prevent electronic claims errors because of
the new ANSI 5010 requirements that go into effect Dec 30, 2011 --
upgrade now to Medisoft V17 now that is Medisoft ANSI 5010 Compliant.
If you need help with a
Medisoft database or a problem
not listed above, and you want Medisoft support call us at
888-691-8058 (charges apply).
If you have a MS excel, Text, or CSV file, we can import some of the
basic data into medisoft for a medisoft
database conversion service, Please call 888-691-8058 or
941-743-6666 for pricing.